The information contained below summarises key product features and is not intended to replace any terms and conditions.
On Application
PrePaid card purchase: £14.95, includes PrePaid Card and PIN.
£9.95 additional card.
FREE internet registration.
Personal details check for Restricted card issue: £5.00
Limits: £15.00, Minimum initial load.
£6,000, Maximum Card balance.
Ongoing Charges
Service fees: £2.99, Monthly management charge.
£0.12, per message for confirmation of ATM withdrawals and purchases.
£15.00, per CHAPS (same day) transfer request from account. £0.50, per BACS (bank transfer) request from account.
Transaction fees: £0.25, per purchase in the UK.
£2.00 plus 2% of the transaction value, per International purchase.
Cash withdrawal fees: £1.25, per UK ATM withdrawal.
£2.00 plus 2% of the transaction value, per International ATM withdrawal.
Balance enquiries: Free online. £0.12, per enquiry by SMS.
Customer Service: 5p per minute to Customer Information line (0844 561 1649) £1.00 per minute to Customer Service line (0906 550 0116). This is a premium rate number, you can also contact customer service for free via our website.
Closure
Cancellation or redemption: £4.00, refund fee. You must have more than £4.00 remaining to request the remaining balance.
Before getting in touch with us, please take a look at our comprehensive FAQ's section. You’ll find most of your questions will be answered there. If you still require information regarding your card, then please contact us:
By Email:
Customer Information Line:
Customer Service Number:
Monday to Friday 9am–5.30pm
0844 561 1649
Calls to this number are charged at 5p per minute from a standard BT telephone line.
The cost of calls from mobile phones or other networks may vary.
0906 200 6442
This is a premium rate phone number charged at £1.00 per minute from a standard BT telephone line.
The cost of calls from mobile phones or other networks may vary, and may cost
you more than £1.00 per minute.
Kube Card
Navigation House
Belmont Wharf
Skipton
North Yorkshire BD23 1RL
If your card is lost or stolen, please contact us
immediately on 01756 693275 This line is open 24 hours a day, 7 days a week.